Refund policy

KIKZ AUTO – Return & Refund Policy

Standard Returns We want you to be satisfied with your purchase. If you receive an incorrect or defective item, please contact us within 7 days of delivery and we will arrange a replacement or refund at no cost to you.

Special Orders – Non-Refundable Items ordered specifically for your vehicle — including but not limited to made-to-order parts, sourced-on-request components, and any product marked as a special order — are non-refundable and non-exchangeable once the order has been placed and confirmed. Please ensure compatibility with your vehicle before purchasing.

Change of Mind We do not accept returns for change of mind on any automotive parts or accessories.

Damaged or Incorrect Items If your order arrives damaged or is not as described, contact us within 7 days of receipt with photos and your order number. We will resolve the issue promptly.

How to Request a Return Email us at darrianpather@icloud.com with your order number and reason for the return request. We will respond within 2–3 business days.

This policy is in accordance with the South African Consumer Protection Act (CPA) 68 of 2008.